Returns & Refunds
Your purchase is
always protected.
Bechmaaro Escrow holds your money until you confirm the item is exactly as described. If something goes wrong, we have you covered.
7 days
Return Window
from confirmed delivery
3–5 days
Refund Timeline
after return confirmed
100%
Buyer Protection
escrow-backed guarantee
How to return an item
Four simple steps from complaint to refund.
Raise a request within 7 days
Go to Orders → your order → "Report a problem". Upload clear photos of the item and describe the issue.
Seller review (48 hours)
The seller has 48 hours to respond and either accept the return or dispute it. We mediate if no agreement is reached.
Return the item
If approved, package the item securely and ship it back using the prepaid label we provide (where applicable).
Refund issued
Once the seller confirms receipt, your refund is released within 3–5 business days to your original payment method.
✅ Return-eligible reasons
Item not as described
Condition, colour, model, or specifications are materially different from the listing.
Item arrived damaged
Visibly damaged or broken during transit — supported by photos taken at delivery.
Item never arrived
Tracking shows delivered but no item received, or package shows clear tampering.
Wrong item sent
A completely different item from what was ordered was delivered.
❌ Not eligible for return
- ✕Change of mind after receiving the item
- ✕Minor cosmetic differences not visible in listing photos
- ✕Items listed explicitly as "non-returnable" by the seller
- ✕Damage caused by the buyer after delivery
- ✕Items that have been used after the reported issue
- ✕Return requests raised after the 7-day window has closed
Need to raise a return?
Head to your orders and tap "Report a problem", or reach our support team directly.